jNetPcapTM is an OpenSource project supported by community members. You will find your questions and problems addresses very quickly by both community members and Sly Technologies, Inc.® support staff who regularly contribute to discussions in support forum.
Urgent support requests - we understand that sometimes you get yourself in a pickle and you need immediate help. Support forum may not be adequate or timely enough. You can request "urgent" support request using the standard contact form and selecting message category "Urgent Support Request". There are absolutely no guarantees with this method of support request. It is handled on availability of support personnel. All we can promise is that such requests will be reviewed and determination will be made if the request needs to be addresses ahead of any other non urgent requests. Please provide as much information about the urgency of your request as well as any contact information you deem adequate. The information provided remains private to Sly Technologies personnel and will not be shared or published on public websites.
For companies that require guaranteed level of service, various Dedicated Support packages are offered by Sly Technologies. Support is offered for both production environments and developers who can rely on our extensive expertise in jNetPcap, networking and protocol mechanics. The Dedicated Support packages offer great value. You get unlimited incident, up to 1 hour response time for production issues, web and telephone support and more. Save time and money. Let us advise you on the best way to architect your software, best utilize jNetPcap API and tune your application for best possible performance. We are there to help.
jnetpcap-users is for generic discussion about jNetPcap, its usage, future direction and potential problems.
Support is also provided through a forum. Forum access requires a registered account.
Please submit any bugs using our bug tracking system. Anonymous bug reports are allowed: